Company Overview

Vistage International Headquarters

11452 El Camino Real
Suite 400
San Diego, CA 92130
Phone: 858.523.6800
Toll-Free: 800.274.2367
Fax: 800.934.4540

Careers

Executive Customer Service Rep - Chair Operations

With more than 14,500 members, Vistage International is the world’s foremost chief executive leadership organization, providing unparalleled access to new ideas and fresh thinking through monthly peer workshops, one-on-one business coaching, and speaker presentations from hundreds of top industry experts, social networking and an extensive online content library of articles, best practices, podcasts and webinars.

This top executive network started from very humble beginnings over five decades ago. One October morning in 1957, a Wisconsin businessman named Robert Nourse met with four fellow chief executives in the office of the Milwaukee Valve Company to test a simple, yet revolutionary idea—share knowledge and experiences to help each other generate better results for their businesses.

Vistage-member companies generate nearly $300 billion in annual revenue and employ approximately 1.8 million employees around the world. Studies have shown that Vistage-member companies outperform their competitors and, on average, grow their revenues at three times the percentage growth rate after joining Vistage.

And, that’s exactly what Robert Nourse had in mind.

We invite you to visit our website at www.Vistage.com and learn more about the way in which we help our CEOs become better leaders, make better decisions, and achieve better results.

OBJECTIVE

We need a Customer Service ‘Super Star’ with the professional savvy to work with our high-level executives as their daily “go to” person, to find accurate answers and on a timely basis. Fast forward one year from today…you will have developed strong relationships with your Executive Coaches in the field; helped them by providing information about our field programs and initiatives, scheduled speakers with the right topics that speak to their clients’ needs, and supported all facets of group meeting-related issues, expense issues and members’ concerns. You are a problem solver extraordinaire and a topic expert for the team on your chosen area of expertise.

The ideal candidate will have a strong track record of providing world-class customer service to executive level clients, with an ability to work in a fast-paced environment. You will have earned your superstar reputation by responding quickly to requests, ensuring all deadlines and commitments are met, earning the respect and trust of your clients and team members and delivering on our organizational commitment to world-class service.

You will have become a vital member of the customer service team and provided many innovative and fresh ideas as a part of our desire for continued process improvement. You will have mastered the fine balance of managing your territory needs, collaborating with your team and supporting company initiatives.

If you would like this story to be yours, send a copy of your resume along with a cover letter telling us why this job should be yours to jobs@vistage.com. ***Please write Chair Operations Advisor in the subject line.

RESPONSIBILITIES

A Chair Operations Advisor serves as the “one-stop shop” for the Chair community as their main point of contact. Develops and coordinates business-trend related, educational programs and identifies appropriate Speakers for Chairs and Members. Provides information and consultation pertaining to the selection and scheduling of Speakers, the promotion of new Speakers and the overall development of their programs.

Oversee and manage 100-120 groups in assigned regional territories. (i.e., joint meetings, all city meetings, member guest days, retreats, spousal meetings, etc.).

Serves as a vital liaison (one-stop shop) for scheduling speakers, initiatives, general departmental information, Vistage View navigation, supplies, audio requests, meeting notices, questions related to chair pay and chair performance. Develop a strong rapport in order to “influence” decision making of Chairs.

Provide one to one coaching to assist new chair development.

Provide chairs, members, speakers with a 24 hour response time (service level agreement)

Perform extensive research pertaining to the selection and scheduling of Speakers for 100-120 groups monthly. Includes working closely with Chairs to select relevant topics/formats and recommend appropriate Speakers.

Communicate with Chairs on an ongoing basis providing support, assistance and problem solving. Also, use various forms of communication with Chairs to confirm scheduling and discuss speaker/group-related issues, cancellations.

Initiate and engage in the heavy promotion of new Speakers (new presentation memos, Chair conversations, Chair Net, etc.), for the purpose of increasing, enhancing and replenishing the Speaker pool and the usage of more cost-effective regional Speakers.

Assist in coordination of member related speaker needs (i.e. referral drives, member events). Provide assistance in coordinating speakers for conference facilitation.

Work with potential Speakers to create workshop-style programs to develop a niche for their new program offering.

Initiate and coordinate plans for both prospective and existing Speakers to do in-house presentations (gratis) to COA department on an ongoing basis.

Strategize and schedule “back to backs” to maximize economies to better utilize time and control Speaker-related costs.

Work with Chairs, Speakers and Travel to identify the most cost-effective options for Speaker travel (when needed).

Periodically attend monthly group meetings, International/Regional Conferences, Regional All City meetings, marketing events, teleconferences, local business seminars and speaker showcases.

Communicate with International and partner offices regarding chair or speaker related issues. Communicate with Best Practice Chairs, Regional Vice Presidents and in house Executives regarding chair, member or speaker related issues.

Provide assistance to members/chairs regarding web support (i.e. user name/passwords), meeting notices, conference registration, speaker information, etc.

Responsible to serve as back up support for receptionist, member representatives, and other chair operations advisors.

Responsible for maintaining 90% completed bookings year round as well as 60% back to back booking rate.

Responsible for making exceptions to the travel policy for speakers (when appropriate) not to exceed $500 (i.e. extra night of hotel, flight changes, handouts, etc).

EXPERIENCE

Project management or business development background preferred.

Strong customer service skills; ability to interact with high level clientele.

Excellent verbal/written communication skills.

Strong multi-tasking and organizational skills, with the ability to prioritize workload.

Ability to diffuse potential conflict in a professional manner.

Computer knowledge to include Windows NT, MS Office, database operations and Internet research.

Working knowledge of basic accounting practices.

Keen knowledge of business terminology.

Recruiting experience.

Work with minimal supervision.

Proactive and flexible work style.

Some travel within the U.S. is required.

This position requires regular contact with high level clientele including Chairs, Members, new and prospective Speakers and internal staff members. It involves considerable tact, discretion and persuasion in order to obtain willing action and consent.

PROFILE

Flexible; team member; organized; independent; strategic and analytical; detail-oriented; effective communicator; creative and lively intellect; appropriate sense of urgency; ability to learn new skills particularly technology

EDUCATION

Bachelor’s degree from a four-year college or university; or four years related experience and/or training in a business environment; or equivalent combination of education and experience.

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