Organizational Culture & Values
How do you hold remote teams accountable?
For best-selling author Patrick Lencioni, accountability is one of the most difficult issues to address on a team.
Why? “Because it’s one thing to argue. It’s another thing to go to somebody and say, ‘I don’t think you’re doing it enough,’” Lencioni says.
He addresses accountability in his book, The Five Dysfunctions of a Team, as a “fear of conflict,” where a manager or leader’s desires for artificial harmony stifles productive ideological conflict within the team.
But by building trust among team members, Lencioni says, leaders can make sure expectations are clear and can be met in a timely fashion.
In this clip, Lencioni explains the challenge of accountability when a team works remotely and how to build that trust over Zoom calls and emails.
Related resources
3 essential leadership accountability tips for CEOs
Patrick Lencioni asks: ‘Who’s Team No. 1’
What’s a dealbreaker when hiring ‘The Ideal Team Player’?
Full discussion from Patrick Lencioni [Vistage members only]
About the Author: Vistage Staff
Vistage facilitates confidential peer advisory groups for CEOs and other senior leaders, focusing on solving challenges, accelerating growth and improving business performance. Over 45,000 high-caliber execu
…
